Privacy Policy

At Nano Bamboo, we respect our customers’ privacy and are committed to protecting their personal data when using the store or placing orders. This policy explains how we collect, use, protect, and manage personal data in accordance with the applicable regulations in the Kingdom of Saudi Arabia.

Nano Bamboo operates under Al Nazzam Al Kamy Trading Company, a Saudi registered company. By using the store or providing any personal data, you agree to the terms of this Privacy Policy.


1. Personal Data We Collect

We may collect the information necessary to provide our services and process orders, including:

  • Full name.
  • Mobile number.
  • Email address.
  • Shipping and delivery address.
  • Order details and purchased products.
  • Payment-related data as provided by approved payment gateways. Nano Bamboo does not store full bank card details.
  • Technical data such as device type, browser type, IP address, and cookies when needed to improve browsing experience.


2. How We Use Personal Data

We use customer data for the following purposes:

  • Processing orders and completing purchases.
  • Preparing and shipping products to the selected address.
  • Contacting customers regarding orders, shipping, or after-sales service.
  • Improving the customer experience on the store.
  • Sending notifications or marketing offers when permitted by the customer or available store options.
  • Complying with legal, accounting, or tax requirements when necessary.
  • Protecting the store and customers from fraud or misuse.


3. Sharing Data with Third Parties

We do not sell customer data or share it for unlawful purposes. However, some necessary data may be shared with service providers that help us deliver our services, such as:

  • Shipping and delivery companies.
  • Electronic payment service providers.
  • E-commerce platform, hosting, and technical support providers.
  • Government or regulatory authorities when legally required.

Data is shared only to the extent necessary to provide the requested service.


4. Cookies and Tracking Technologies

Nano Bamboo may use cookies and analytics tools to improve user experience, understand visited pages, enhance store performance, and measure marketing campaign results.

Customers can control cookie settings through their browser settings. Disabling some cookies may affect certain store features.


5. Data Protection

Nano Bamboo takes appropriate measures to protect customer data from unauthorized access, unlawful use, loss, or unauthorized modification.

However, internet use always carries certain risks, and no electronic data transmission can be guaranteed to be fully secure. We work to apply reasonable protection measures whenever possible.


6. Data Retention

Customer data is retained for as long as necessary to process orders, provide customer service, comply with legal and accounting requirements, or as required by the nature of the commercial relationship.

When data is no longer needed, it will be deleted or its use will be limited whenever possible under the applicable regulations.


7. Customer Rights

Customers may, in accordance with applicable regulations, request the following:

  • To know what personal data is collected and why it is used.
  • To request access to their personal data available to the store.
  • To correct or update inaccurate personal data.
  • To request deletion or limited use of personal data whenever legally possible.
  • To withdraw consent for certain processing activities or marketing messages where applicable.

Such requests can be submitted through the contact channels available on the store, and Nano Bamboo will review and handle the request according to the appropriate procedures.


8. Marketing Messages

Nano Bamboo may send marketing messages or special offers to customers who agree to receive them or according to the available options during registration or checkout.

Customers may unsubscribe or request to stop marketing messages through the options available in the message or by contacting customer service.


9. Updates to This Privacy Policy

Nano Bamboo reserves the right to update or modify this Privacy Policy from time to time in line with store development or legal requirements.

The updated version will be published on this page. Continued use of the store after any update constitutes acceptance of the amended policy.


10. Contact Us

For any questions related to this Privacy Policy or your personal data, you may contact us through the communication channels available on the Nano Bamboo store.


Important Note

This Privacy Policy explains how Nano Bamboo handles customer data and does not prevent customers from exercising their legal rights under the applicable regulations in the Kingdom of Saudi Arabia.