Shipping and Delivery Policy

At Nano Bamboo, we carefully prepare and ship your orders to ensure that your products arrive in good condition and within a reasonable delivery time across the Kingdom of Saudi Arabia.

1. Delivery Coverage

We provide shipping and delivery services to various cities and regions across Saudi Arabia through the shipping companies approved by our store.

2. Order Processing Time

Orders are usually processed within 24 to 48 business hours after order confirmation. Processing time may vary during promotions, peak seasons, or periods of high order volume.

3. Delivery Time

After the order is handed over to the shipping company, delivery usually takes between 2 to 7 business days, depending on the city or region. Delivery time may vary depending on the shipping company’s conditions and the accuracy of the customer’s address.

4. Shipping Fees

Shipping fees are displayed to the customer before completing the payment process at checkout. The store may offer free shipping or discounted shipping fees from time to time according to available promotions.

5. Shipping Information Responsibility

The customer is responsible for entering accurate and complete shipping details when placing the order, including name, mobile number, city, district, and full address. Nano Bamboo is not responsible for any delay or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Order Tracking

Once the order is shipped, tracking details will be sent to the customer whenever available from the shipping company. The customer may track the shipment through the tracking link or contact customer service for assistance.

7. Shipping or Delivery Delays

Some delays may occur due to circumstances beyond the store’s control, such as shipping company operations, public holidays, weather conditions, or seasonal pressure. In case of delay, the customer may contact us to follow up on the order status with the shipping company.

8. Receiving the Order

Upon receiving the order, the customer is requested to check the shipment condition. If there is visible damage to the packaging or any issue with the order, the customer must contact customer service within no more than 24 hours from the time of delivery and provide photos showing the issue.

9. Failure to Receive the Order

If the order cannot be delivered due to lack of customer response, incorrect address details, or refusal to receive the shipment, the order may be returned to the store. In such cases, the customer may bear the shipping or reshipping fees according to the shipping company’s policy and the order case.